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AI survey platform

The AI survey platform that reads every answer. Then acts on it.

Survey Copilot writes the survey. The AI Analyst answers your questions with charts and cited verbatims. Agents act on what people say while responses are still arriving. Humans approve what agents do, and every model runs in the EU or on your own servers.

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The problem

Most AI in survey tools writes a paragraph. Then nothing happens.

You have seen the demo: a chatbot summarises the results, everyone nods, and the real work still lands on your desk.

It can’t show its sources.

A summary without the verbatims behind it is an opinion. Nobody takes an opinion to the board, and nobody should.

It stops at the summary.

Someone still has to spot the red flags, find the owner, open the ticket and chase the follow-up. Usually that someone is you, weeks later.

It fails the AI review.

Answers flow to a model outside the EU with unclear retention. Your DPO, your CISO and your works council say no, and they are right.

And people stop answering.

When nothing visibly happens after a survey, the next one gets fewer answers. Feedback that is collected and then ignored costs you trust.

AI that can’t cite, can’t act and can’t pass your review isn’t a platform. It’s a demo.

The AI platform

Eleven AI features. Each one does a real job.

AI survey analysis is only the middle of it. reactsurvey puts AI into every step, from the first draft to the last follow-up, and people keep the decisions.

  • 01 · Design

    Survey Copilot

    A complete survey from one sentence.

    Describe the goal in plain language. Copilot drafts the survey with branching logic, suggests questions from the question bank, checks for bias and leading questions and matches the tone to your audience.

  • 02 · Design

    AI translation

    30+ languages in minutes.

    Translate a survey into more than 30 languages in minutes. A human review workflow lets your local teams check every version before it goes live.

  • 03 · Design

    Question quality AI

    Fix the question before it costs you answers.

    Built on reactsurvey’s drop-off analytics, it flags questions that make people quit or skew their answers, and suggests a better wording.

  • 04 · Collect

    Live AI segmentation

    The survey adapts while people answer.

    Respondents are classified in real time as they answer, and each segment gets its own branch. It builds on the real-time segmentation engine proven in enterprise production.

  • 05 · Analyse

    AI Analyst

    Ask your results anything.

    Ask in plain language, for example “Which Budapest teams lost engagement since Q1, and why?”, and get the answer with charts, drill-downs and the verbatims behind it.

  • 06 · Analyse

    Open-text intelligence

    Every open answer read, in every language.

    LLM sentiment analysis, emotion detection and theme clustering across all open answers. No sampling, no keyword lists, no manual coding.

  • 07 · Predict

    Signals

    See attrition and churn coming.

    Predictive attrition and churn risk, anomaly detection and early warnings the moment a team or segment starts to trend down.

  • 08 · Report

    Executive summaries

    The board report is ready when the survey closes.

    A board-ready PDF or PowerPoint is generated automatically the moment a survey closes, with themes, risks and recommended actions.

  • 09 · Act

    Agents

    From answer to action, while responses arrive.

    Agents nudge non-respondents at their best send time, alert the right owner, open tickets in ServiceNow or Jira, post to Teams or Slack, draft action plans and close the loop. Humans approve; every action is audited.

    See an agent at work
  • 10 · Connect

    MCP server & API

    Agent-ready by design.

    Connect Claude, ChatGPT, Microsoft Copilot or your own agents to survey data through the Model Context Protocol, with role-based permissions.

    See the MCP setup
  • 11 · Protect

    Private AI

    Your data stays inside your boundary.

    EU-hosted models inside the EU data boundary, or open-weight models on-premise. Zero retention, and your data never trains public models.

    How Private AI works

  • Every feature runs on models in the EU or on your own servers. Humans approve what agents do.

    Built for employee experience and customer experience surveys, on one platform.

Agents in action

From one frustrated comment to a closed loop.

Agentic survey analytics doesn’t stop at the chart. Agents watch responses as they arrive and do the follow-up that usually gets lost between HR, IT and line managers. They draft and route. A person approves. Every step is audited.

  • Nudge non-respondents at their best send time
  • Alert the right HR business partner or account owner
  • Open tickets in ServiceNow or Jira, post to Teams or Slack
  • Draft action plans for managers
  • Close the loop with respondents

MCP server & API

Agent-ready by design. Bring your AI assistant to your survey data.

reactsurvey includes an MCP server. Connect Claude, ChatGPT, Microsoft Copilot or your own internal agents through the Model Context Protocol, and work with survey data in the assistant your teams already use.

  • Role-based permissions: an assistant sees what its user may see, and nothing more
  • A few lines of configuration in any MCP-capable client
  • A REST API for everything else: SAP, Power BI, Snowflake, data lakes and ML pipelines

ClaudeChatGPTMicrosoft CopilotYour own agents

mcp.json 
{
  "mcpServers": {
    "reactsurvey": {
      "url": "https://your-instance.example/mcp"
    }
  }
}

Then ask your assistant

  • Summarise the Q3 pulse survey for the leadership team: the three biggest risks, with quotes.
  • Which open answers about the new shift model are negative? Group them by theme.
  • Draft a follow-up pulse survey for Customer Care, in German and Hungarian.
  • Compare this year’s onboarding survey with last year’s, by region.

Private AI & EU AI Act

AI your DPO, your CISO and your works council can sign off.

reactsurvey is fully EU AI Act compliant. You decide where the models run, model calls keep nothing, nothing trains a public model, and every AI action has a human owner and an audit trail.

Where your data goes EU cloud or your own network

EU data boundary or your firewall

reactsurvey

Survey data

AI model

EU-hosted or open-weight

Audit log

Every AI action

Humans approve what agents do

Public model training: never

Audit log

  1. 09:31:40Action plan approved · HR business partner
  2. 09:14:06ServiceNow ticket opened · Agent
  3. 09:12:31Answer with cited sources · AI Analyst

Zero retentionNo training on your dataFully EU AI Act compliant

EU-hosted models

For reactsurvey in the EU cloud, as SaaS or a dedicated PaaS instance. The models run inside the EU data boundary.

Open-weight models on-premise

For a self-hosted reactsurvey behind your own firewall and WAF. Open-weight models run on your infrastructure, so survey data never leaves your network.

  • Zero data retention

    Model calls keep no copy of your prompts, your data or the answers.

  • Never trains public models

    Your survey data is never used to train public models.

  • Human oversight

    Agents work inside the workflows you approve. Action plans and replies to respondents wait for a person’s sign-off.

  • Audit logs

    Every AI action is logged: what ran, on which data, who approved it and when.

  • Transparency

    Every AI answer cites the responses it is based on, so each finding can be checked.

  • Role-based access

    The AI sees only what the asking user may see, and anonymity thresholds still apply.

Fully EU AI Act compliant: transparency, human oversight and audit logs are built in. reactsurvey is made in the EU by blackmirror media gmbh in Vienna, hosted in the EU and fully GDPR compliant.

Security, deployment & integrations

Proven at scale

Not a lab demo. The engine underneath has carried enterprise surveys since 2016.

The AI runs on the platform a leading European telecommunications group has used since 2016. It passed the group’s full privacy & security assessment and its accessibility review, and runs behind a WAF, hosted on-premise.

respondents in a single survey
518,274
invitations sent
2.4M+
responses
300K+
invitations per hour
10,000
custom logic components
6,619
surveys, 633 completed
757

Figures from one three-year window at the telecommunications group. Surveys with 100K+ respondents ran with no major downtime.

The plan

From first workshop to first agent in three steps.

  1. Workshop

    We design your survey programme with you and agree which AI features to switch on, which models to use and who approves which actions.

  2. Launch

    Self-hosted with open-weight models on-premise, or EU cloud with EU-hosted models. SSO, respondent import and your ticketing and chat tools connected.

  3. Act

    The AI Analyst answers from the first response. Agents run the workflows you approved, and every action lands in the audit log.

Every enterprise licence includes onboarding workshops and dedicated development time for your custom features.

Book a demo

FAQ

What teams ask about AI in surveys

Something else? Write to [email protected].

What is an AI survey platform?

An AI survey platform uses AI across the whole survey lifecycle, not only for the analysis at the end. In reactsurvey, Survey Copilot designs the survey, live AI segmentation adapts it while people answer, the AI Analyst and open-text intelligence analyse the results, and Agents act on them. Humans approve, and every action is audited.

How does reactsurvey analyse open-text answers?

Open-text intelligence uses large language models for sentiment analysis, emotion detection and theme clustering across every open answer, in every language. The AI Analyst cites the verbatims behind each finding, so every answer can be traced back to what people actually wrote.

Which AI models does reactsurvey use, and where do they run?

You choose: EU-hosted models inside the EU data boundary, or open-weight models on-premise next to a self-hosted reactsurvey behind your own firewall. Retention is zero, and your data is never used to train public models.

Can the AI agents act without human approval?

No. Agents run only the workflows your team has approved: reminders, alerts, ServiceNow or Jira tickets and Teams or Slack posts. Action plans for managers and replies to respondents wait for a person’s sign-off, and every action, including who approved it, is written to an audit log.

How do we connect Claude, ChatGPT or Microsoft Copilot to our survey data?

Through the reactsurvey MCP server. Add your instance’s MCP URL to the assistant’s configuration, and it can work with your survey data under the same role-based permissions as your people. Your own internal agents connect the same way, and a REST API covers everything else.

Is reactsurvey compliant with the EU AI Act?

Yes. reactsurvey is fully EU AI Act compliant and fully GDPR compliant. Transparency, human oversight and audit logs are built in: AI answers cite their sources, agents act only within workflows a person has approved, and every AI action is logged. The platform is made in the EU by blackmirror media gmbh in Vienna and hosted in the EU.

Can we use the AI features for employee surveys with a works council?

Yes. Anonymity thresholds and role-based access apply to the AI features too, the models can run on-premise, and every AI action is audited. That gives works councils the controls they ask for before they approve an employee survey.

Next step

Watch an agent close the loop, live.

Book a demo with the team that builds reactsurvey. We show the AI Analyst, Agents and the MCP server, and answer your security and AI governance questions.

Book a demo Ask for the security & compliance pack